All Posts

There is something appealing about a clean sheet. When a process feels slow, confusing or outdated, starting again can seem more attractive than trying to repair what is already there. A new structure, a new system, a redesigned process. Sometimes that is exactly what is needed. But I wonder whether starting again can also make it easier to overlook what the existing system already knows. I came across this question several years ago while studying Business Process Management

“Stretch” is a word that comes up quite often when we talk about developing people at work. We might give someone a bigger piece of work, involve them in something they have not done before, or encourage them to take more ownership. Those experiences can build confidence, capability and a sense of genuine progress. But I sometimes wonder whether we are always clear about the difference between development and simply giving someone more to carry. It is something I have thought

Organisations spend a lot of time trying to make things simpler. We build frameworks, introduce processes, create dashboards and break problems into manageable parts. There is good reason for this. Unnecessary complication gets in the way. Confusing processes, duplicated activity and unclear decisions rarely become better simply because we describe them as complex. But there is an important difference between something being complicated and something being complex. A complica